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Shipping & Returns

Shipping

We ship worldwide to those countries where UPS and USPS services are available.

  • On international orders, customer is responsible for all duty and taxes.
  • Orders to the Contiguous 48 States are accepted.
  • Orders to Alaska are accepted.
  • Orders to Hawaii are accepted.
  • Orders to Canada are accepted.
  • APOs and FPOs accepted
  • For military personnel APOs and FPOs we can ship USPS, however extra shipping charges may apply.
  • International Orders are accepted.

Most orders will arrive in approximately 4 to 7 Business Days.

Return Policy

We will accept any return for a full refund or exchange, less shipping costs, within 30 days from the date of purchase, except for the following:

  • Bulk rope ordered by the foot
  • Custom orders
The date of purchase is the date your order was shipped out. To return or exchange a product, you must have the original invoice and the product must be in its original condition and in original packaging. Items being returned or exchanged should be shipped to the following address:

Master Pull LLC
5215 Industrial Place
Ferndale, WA 98248

NOTE: Please include instructions in the return package with information regarding what action we should take when the packaged is received.